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Safe first contact

Recover your wallet today

Reach out for a case-specific assessment. The first message should describe the wallet, device, and access problem without containing any wallet secret.

Reconstruct the available path

Start with the facts you can safely share

Describe the wallet or device, what changed, and what non-secret information you still have. We will reply with the next safe step.

Keep wallet secrets out of this formNever submit a password, private key, complete seed phrase, wallet file, recovery code, or other wallet secret.
2–100 characters
20–5,000 characters. Do not include wallet secrets.

What happens next

We respond within 48 hours

We may ask you to complete a questionnaire so we can understand password habits, wallet format, device condition, and the evidence that remains before defining a recovery route.

Check your spam folder if you do not see our reply. Consultations are free and no service fee is charged when recovery is unsuccessful.