Safe first contact
Start your wallet recovery assessment
Reach out for a case-specific assessment. The first message should describe the wallet, device, and access problem without containing any wallet secret.
Reconstruct the available path
What happens next
We respond within 48 hours
We may ask you to complete a questionnaire so we can understand password habits, wallet format, device condition, and the evidence that remains before defining a recovery route.
Check your spam folder if you do not see our reply. Consultations are free and no service fee is charged when recovery is unsuccessful.